The PTS reports have been modified, and tuned over the years in response to the input of our clients, to ensure their usefulness in supporting day-to-day departmental management decisions as well as to identify inter-departmental impediments to efficient patient transport.   

An extensive set of event logs, operational audit and management analysis reports complements the on-line functions of PTS. They provide detailed as well as summary information on response time, on-time arrivals, employee productivity and utilization, workload distribution, demand patterns, employee attendance and other measures of service quality.

PFS Performance Analysis

As a part of our ongoing customer support program we can assist you to produce a thorough analysis of the PTS system usage in your department. Our experience with other clients helps us to provide insight as to whether the current dispatching processes and parameters established in the system need to be tightened, sharpened, or revised. The analysis will provide the manager with suggested departmental operating improvements and with solid data regarding the performance measures already achieved. Our clients report that they use this approach as a tool to achieve improved communications with the departments they serve and improved customer satisfaction.